Technical Support Voice

Spes Manning

0 - 5 years

0 - 5 Lacs

pune maharashtra india

Posted:2 days ago| Platform: Foundit logo

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Skills Required

technical support voice support troubleshooting customer service problem solving analytical skills

Work Mode

Remote

Job Type

Full Time

Job Description

Technical Support Voice

Roles & Responsibilities:

Provide comprehensive
technical support
to users via voice calls, addressing their technical issues and inquiries.
Diagnose and resolve a wide range of technical problems, guiding users through troubleshooting steps and solutions.
Document all support interactions and resolutions accurately in the designated ticketing system.
Escalate complex or unresolved issues to higher-level support teams when necessary, ensuring proper handover.
Maintain up-to-date knowledge of products, services, and common technical issues to provide accurate information.
Strive to achieve high customer satisfaction ratings and adhere to service level agreements (SLAs).
Educate customers on product features and best practices to prevent future issues.

Skills Required:

Excellent
verbal communication skills
with a clear and professional phone demeanor.
Strong
problem-solving and analytical skills
to diagnose and resolve technical issues effectively.
Ability to explain technical concepts to non-technical users patiently and clearly.
Familiarity with remote support tools and ticketing systems.
Customer-focused with a strong commitment to providing high-quality support.
Ability to multitask and manage call volumes efficiently.
Adaptability to a fast-paced and evolving technical environment.

QUALIFICATION:

Bachelor's degree in Information Technology, Computer Science, or a related field, or equivalent practical experience.

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