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Helpdesk Lead

Helpdesk Lead

Perydot

4 - 5 years

6 - 7 Lacs

Mumbai

Posted:2 weeks ago| Platform:

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Skills Required

IT services Excel Helpdesk Performance management Management ITIL SLAS Monitoring

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Work from Office

Job Type

Full Time

Job Description

Job Description 4 To 5 Years. 1. Ensure that specific and measurable targets are developed for all IT services 2. Monitor service performance against SLAs 3. Should be flexible to work in rotational shifts 4. People management includes roster management, performance management, attendance management. 5. Manage the incidents, problems, escalations etc. with quick resolution 6. Should have good communication skill (Verbal & Written) 7. Should have good knowledge on Microsoft Excel. 8. Should have good knowledge of ITIL

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Software Development

San Francisco

50-100 Employees

80 Jobs

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Alice Johnson

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Bob Smith

CTO
Carol Lee

CFO

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