Helpdesk Executive - Facility

Compass Group

1 - 3 years

2 - 4 Lacs

bengaluru

Posted:2 weeks ago| Platform:

Apply

Skills Required

helpdesk management facility helpdesk

Work Mode

Work from Office

Job Type

Full Time

Job Description

Role & responsibilities

Key Responsibilities:

Receive and log complaints, service requests, and queries via phone, email, or ticketing system.
Coordinate with internal teams (housekeeping, maintenance, security, etc.) and vendors for issue resolution.
Track the status of complaints and ensure timely closure as per SLA.
Maintain and update call logs, complaint registers, and asset tracking sheets.
Escalate unresolved or urgent issues to the Facility Manager or appropriate team.
Prepare daily, weekly, and monthly reports on helpdesk activities.
Support in managing AMC (Annual Maintenance Contracts) and vendor communications.
Provide courteous and professional service at all times.

Required Skills & Qualifications:

Graduate in any discipline (preferred: Facility Management, Hospitality, or similar field).
13 years of experience in a helpdesk or customer support role (preferably in facility services or property management).
Excellent communication and interpersonal skills.
Strong organizational and multitasking abilities.
Proficient in MS Office (Excel, Word, Outlook).
Familiarity with helpdesk software or ticketing systems is a plus.

More Jobs at Compass Group

Housekeeping Attendant

Girgaon, Mumbai/Bombay

Experience: Not specified

INR 0 - 0 Lacs

facility executive

Hinjewadi, Pune

3.0 - 31.0 yrs

INR 0 - 0 Lacs

Internal Audit Lead

Delhi, India

Experience: Not specified

Salary: Not disclosed

Assistant Soft Services Manager

Bengaluru

4.0 - 7.0 yrs

INR 4 - 6 Lacs

Senior Soft Services Executive

Bengaluru

3.0 - 7.0 yrs

INR 4 - 5 Lacs

Mock Interview

Practice Video Interview with JobPe AI

Start Job-Specific Interview

Start Your Job Search Today

Browse through a variety of job opportunities tailored to your skills and preferences. Filter by location, experience, salary, and more to find your perfect fit.