Helpdesk Executive - Male/Female Knight Frank

1.0 - 4.0 years

2 - 3 Lacs

hyderabad

Work from Office

Position: Helpdesk Executive (Male/Female) Exp: 1+year Prefer: male/Female Ctc: Upto 3.5LPA Qualification: Intermediate/ITI/Diploma/Graduate Share cv's to Mounika.b@in.knightfrank.com Role & responsibilities Provide service request responses in appropriate manner. Consistent and timely responses to customers within the scope of the work / established Service Level Agreements. Analysing request and complaints to study pattern and initiate action on high TAT requests and complaints Use of KF Community software to log complaints in the Help desk Module for Receiving of requests First Level SPOC for all requests/ Complaints/Feedback/Suggestions & Escalations

Posted 13 hours ago

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Facility Helpdesk Executive Compass Group

1.0 - 3.0 years

3 - 4 Lacs

bengaluru

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Role & responsibilities Key Responsibilities: 1. Helpdesk Operations Manage the facilities helpdesk via phone, email, ticketing system, or walk-ins. Log all service requests/complaints related to maintenance, housekeeping, pantry, HVAC, electrical, plumbing, stationery, etc. Assign tickets to the appropriate service teams or vendors. 2. Ticket Management Track open requests and follow up until resolution. Escalate unresolved or delayed issues to the Facilities Manager. Ensure SLA compliance for all ticket closures. 3. Employee Interaction & Support Provide prompt responses to employee queries regarding office infrastructure and facility services. Maintain a courteous and service-oriented dem...

Posted 1 week ago

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Helpdesk Executive - Facility Compass Group

1.0 - 3.0 years

2 - 4 Lacs

bengaluru

Work from Office

Role & responsibilities Key Responsibilities: Receive and log complaints, service requests, and queries via phone, email, or ticketing system. Coordinate with internal teams (housekeeping, maintenance, security, etc.) and vendors for issue resolution. Track the status of complaints and ensure timely closure as per SLA. Maintain and update call logs, complaint registers, and asset tracking sheets. Escalate unresolved or urgent issues to the Facility Manager or appropriate team. Prepare daily, weekly, and monthly reports on helpdesk activities. Support in managing AMC (Annual Maintenance Contracts) and vendor communications. Provide courteous and professional service at all times. Required Ski...

Posted 2 weeks ago

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Back Office Executive CIEL HR

1 - 5 years

1 - 2 Lacs

Pune

Work from Office

Role & responsibilities Job Summary: The Facility Helpdesk Coordinator serves as the primary point of contact for employees and vendors regarding facility-related requests and issues. This role is responsible for logging, tracking, and resolving facilities requests efficiently, maintaining a safe and well-functioning work environment, and ensuring smooth day-to-day operations of building systems and services. Key Responsibilities: Respond promptly to incoming facility service requests via phone, email, or helpdesk ticketing system. Log all maintenance and repair issues, prioritize based on urgency, and dispatch appropriate personnel or vendors. Track and follow up on open tickets to ensure t...

Posted 5 months ago

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