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HELPDESK

1 - 4 years

2 - 6 Lacs

Noida

Posted:2 weeks ago| Platform: Naukri logo

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Skills Required

oracle international voice blended process salesforce citrix non voice process chat process international bpo verbal and written email process customer service customer care order fulfillment helpdesk customer support voice process service delivery

Work Mode

Work from Office

Job Type

Full Time

Job Description

Plays an important role in the Organization by providing support to more senior service delivery professionals. Works on tasks/matters of limited complexity. Gains experience of the service desk processes. Participates in meeting critical key measurement targets of the team. Collaborates with other team members in continuous improvement activities and initiatives focusing on delivering operational quality and efficiency. Primary Skills Responsible for service delivery of the areas assigned. Meeting the service level and maintaining the accuracy of the database. Basic Knowledge of Computers, Oracle and Sales force. Should be able to work in Citrix based environment. Knowledge of customer service, helpdesk and order fulfillment. Added advantage if candidate holds prior experience in BPO, specifically in an International Voice or Blended process Good communication (written and verbal) and comprehension skills in English Willing to work in night shifts 24/7 environment

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Capgemini
www.capgemini.com

IT Services and IT Consulting

Paris France

10001 Employees

5131 Jobs

    Key People

  • Aiman Ezzat

    Chief Executive Officer

  • Carole Ferrand

    Group Chief Financial Officer

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