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Sakon
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Help Desk Specialist

Help Desk Specialist

Sakon

0 years

0 Lacs

pune maharashtra india

Posted:1 week ago| Platform:

Apply

Skills Required

drive support saas mobility communication troubleshooting multilingual

Work Mode

On-site

Job Type

Full Time

Job Description

Walk-in Drive – Associate / Senior Associate – Helpdesk

Date:

Time:

Venue:

Contact Person:

Job Overview

Associate / Senior Associate – Helpdesk

Key Responsibilities

Provide
customer support
via calls, chats, and emails.
Manage tickets, track escalations, and ensure resolution within SLAs.
Collaborate with cross-functional teams and telecom carriers for issue resolution.
Deliver professional communication while assisting clients globally.

Requirements

Excellent communication skills in
English
(written & verbal).
Strong problem-solving and troubleshooting abilities.
Patience and customer-first mindset.
Prior experience in helpdesk / technical support preferred.
Multilingual candidates
(Spanish, Portuguese, French, German, Polish) encouraged to apply.
Willingness to work in
rotational shifts (including nights & weekends).

Join us to be part of a global support team and grow your career in mobility SaaS operations!

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