Help Desk Specialist

As a Help Desk Specialist in Chennai, you will be responsible for providing technical support to end-users, troubleshooting desktop computers and software issues, and delivering exceptional customer service. Your day-to-day tasks will include responding to user inquiries, tracking support requests, diagnosing technical problems, and providing detailed solutions. It is essential to maintain thorough documentation of support activities and ensure timely follow-up with users. Key Responsibilities: - Provide technical support and assistance to end-users - Troubleshoot and resolve issues with desktop computers and software - Deliver excellent customer support - Respond to user inquiries via various communication channels - Log and track support requests - Diagnose technical problems and provide detailed resolutions - Maintain thorough documentation of support activities - Ensure timely follow-up with users Qualifications Required: - Strong Technical Support and Help Desk Support skills - Proficiency in Troubleshooting and resolving issues with Desktop Computers and software - Excellent Customer Support abilities - Effective communication and interpersonal skills - Ability to work independently and as part of a team - Experience in IT support or related field is a plus - Relevant certifications such as CompTIA A+, Microsoft Certified Professional (MCP), or similar are advantageous,