Help Desk Specialist

Job Summary

• Help Desk phone support of all Boxer and Stemmons employees for computer or telecom related issues.
• Update and create documentation.
• Recommend, direct, and implement network infrastructure improvements.
• Oversee large projects that require managing the resources of the I.T. department.
• Install appropriate software packages, operating systems, networking components, and office applications.
• Assist in the customization and adaptation of existing programs to meet users’ requirements.
• Provide updates, status and completion information to manager and/or users.
• Administer all computer and phone systems.
• Shift work including night shift

Key Skills
CCENT, CCNA, 2003/2008 Domain Administration, TCP/IP, DNS, and VPN, 2003/2008 Server, XP Pro, Windows 7, Microsoft’s Hyper-V, Cisco ASA, Cisco Routers, Cisco Switches, HP hardware, Exchange, SQL, IIS, ForeFront, ISA, and VBScripts, Mitel phone System support

Required Experience and Qualifications

• Equivalent of a Bachelor’s degree
• 3 years of help desk support of U.S. personnel.

Job Type: Full-time

Pay: Up to ₹30,000.00 per month

Education:

• Bachelor's (Preferred)

Experience:

• IT Network: 1 year (Preferred)

Language:

• English (Preferred)

Shift availability:

• Night Shift (Preferred)

Work Location: In person