Help Desk Executive

We are looking for a dedicated and customer-oriented Help Desk Executive to handle inbound and outbound calls related to customer complaints, queries, and support requests for banking services. The ideal candidate should have excellent communication skills, a calm and empathetic approach, and the ability to resolve customer issues efficiently while maintaining a professional demeanor. Key Responsibilities: Handle inbound and outbound calls from bank customers regarding service issues, complaints, and queries. Log, track, and update customer complaints in the system accurately. Coordinate with internal departments (such as operations, IT, and service teams) to ensure timely resolution of issues. Follow up with customers to confirm resolution and ensure satisfaction. Provide accurate information about banking products, services, and processes when required. Escalate unresolved complaints to the concerned authority or supervisor. Maintain call records, complaint logs, and daily reports. Ensure compliance with bank policies, data confidentiality, and quality standards.   Required Skills & Qualifications: Graduate / HSC qualified (any discipline). 1–3 years of experience in tele calling, customer service, or complaint handling (preferably in the banking or financial services sector). Excellent verbal communication skills in English and regional languages. Strong listening and interpersonal skills. Ability to remain calm and professional under pressure. Basic knowledge of banking operations or support processes is an added advantage. Proficient in using CRM tools, MS Office, and call management systems.   Join our team and contribute to a collaborative, innovative environment, where your ideas can truly make a difference. We look forward to receiving your application.!