Help Desk Executive

• Process Management from inception to call completion of all service requests
• Capturing information on consistent manner
• Allows for complete analysis request tracking
• Compliant with the clients name policies procedures
• Determines service responsibility
• Carrying Customer satisfaction survey
• Guaranteed single point of contact for client name staff contractors

• Efficiently handling Helpdesk Calls
• Act as the first point of contact for service request calls requisitions through data and voice support
• Ensure each request is recorded properly promptly
• Efficiently coordinating with team of technician and FM staff for timely completion of calls
• Maintaining conference/ meeting room booking
• Follow up of the each work request issued to ensure its closure
• Provide feedback to the requester on the status of their request
• Monitor the performance of contractors to whom a request has been issued
• Notify the senior facilities manager / client on site at the time of all Emergency calls
• Provide a detailed summary status of calls in a daily / Weekly and monthly basis
• Provide general assistance to other facilities functions (e.g. Stationery) as required
• Coordinating with landlord for parking pass Vehicle stickers maintaining the data for the same
• Circle back with update/closures

KEY PERFORMANCE MEASURES

• Ensure each and every calls are completed in given period (SLA/TAT)
• Respond to mails at timely manner.
• To be able to work independently.
• Completion of all assigned work on time and accurately