Help Desk Executive

Work Dynamics

What this job involves:
Duties & responsibilities

• The role is responsible for Manning and handling the FM Helpdesk for 24*7
• Should be able to manage Corrigo (JLL Application)
• There will be calls and emails from various UBS locations (Within India as well Regional Countries) respond to them by giving a ticket number (Ticket number will be raised in share point by putting all necessary information filled in email) and divert according to concerned person. To close the ticket they fallow up with concern person and once duty is completed they close the ticket with permission of end user.
• Daily report : Manned executive with share the daily report in the morning of the day includes as follows: Deployment, Helpdesk tickets count with services description, Housekeeping and pantry consumables, Meeting room management, Cafeteria sale, mailroom services, Engineering services , transport services, accident management.
• Inventory of stationary, housekeeping material, pantry consumables.
• Issuance of stationary as per business requirement.
• Keeping track on assets of property like lockers, chairs, shredding machines sports equipment, and all facility related assets.
• Keeping track on all deliverys by vendors, challans and keep it securely.
• Keeping track on inward outward material.
• Responsible for managing the day to day site operations to ensure the SLAs are delivered as per agreed KPI in the agreement.
• Responsible for smooth operations at site.
• Ensure that quality of the services is always maintained at highest levels and work on further improvements.
• Taking facility rounds to insure the cleanliness.
• Reports unsafe abnormal conditions and unusual occurrences to the concerned team
• Received customer suggestion and make necessary improvements
• Sharing day and night handover report to colleague to continue best service and to avoid discrepancy.
• Share site readiness report with client once in 12 hours (Morning 7am and Evening 7pm report ) which includes building facility, MEP, Cafeteria transport.
• Night report: Which includes UBS Employee count, Housekeeping employee count and the work done in the night.

Performance objectives

• Provide Superior Client Service (weighting 50%)
• Initiative or Process Improvement in Functional Area (weighting 40%)
• Personal and Professional Development (weighting 10%)

Sound like the job youre looking for?To apply you need to be:
Key skills

• Team handling experience
• Should have experience in FM industry
• Should have English communication skills

Employee specification

• Candidate should be Graduate in Hotel Management
• 2 years experience in Facilities Management industry into IT Banking Corporate set up.

Location:

Scheduled Weekly Hours: