Help Desk Executive

Location

*About the Role:

The Care Captain will be stationed at a MediBuddy partner hospital, providing real-time assistance to patients who have booked appointments through the MediBuddy portal or app. This role is crucial in ensuring a seamless experience for patients visiting the hospital and involves direct interaction with patients to address their needs and concerns.

*Key Requirements & Responsibilitys

• Freshers or experienced candidates in helpdesk, customer care roles or similar service-oriented roles. are welcome.

• Educational Qualification: A clinical/medical background is an advantage, but any graduation is acceptable.

• Quick learner with the ability to adapt to new processes and technologies.

• Strong communication skills with proficiency in English and Hindi are a must. Proficiency in regional languages is advantage.

• Ability to upsell services effectively.

• Understanding of the MediBuddy app and portal to assist users efficiently.

• Strong relationship management skills and openness to feedback.

• Polite and humble demeanour towards customers, ensuring a positive experience.

• Proficient in escalation management skills to resolve issues promptly and effectively.

• Proficient in MS Office and adept at using email platforms such as Outlook, Gmail, or Live Mail.

• Serve as a representative at the hospital help desk, providing support and guidance to patients.

• Ensure daily targets are met for various parameters, including bookings, attendance, and report generation.

• Assist patients with their queries and provide solutions promptly and efficiently.

• Coordinate with hospital staff to facilitate smooth operations and enhance patient experience.

• Maintain accurate records of patient interactions and transactions.

• Provide feedback and suggestions for process improvements to enhance service quality.

• Collaborate with other team members to ensure the overall success of the help desk operations.

Role & responsibilities

Preferred candidate profile