Head Waiter

You are a skilled and experienced Head Waiter sought for a senior position within the hospitality team at Cafe De Voyage, situated in South Goa across Navelim, Canacona, and Kankon. This full-time opportunity is ideal for individuals thriving in a fast-paced environment, equipped with remarkable leadership and customer service skills. Proficiency in team management and extensive knowledge of food and beverages are essential for this role. Your qualifications and skills should include: - Customer Service: Showcase a proven track record in delivering exceptional customer service to ensure utmost customer satisfaction. - Team Leadership: Demonstrate strong leadership abilities by effectively supervising and motivating a team. - Food and Beverage Knowledge: Possess a comprehensive understanding of food and beverage operations along with menu items. - Problem Solving: Exhibit the capability to resolve issues efficiently and manage unexpected situations in a restaurant setting. - Communication Skills: Communicate clearly and persuasively with both customers and team members. - Attention to Detail: Maintain a keen eye for details to guarantee the highest quality in service and presentation. - Time Management: Efficiently manage time and prioritize tasks to meet customer and business needs. - Conflict Resolution: Proficiently resolve conflicts among staff and customers to uphold a harmonious environment. Your roles and responsibilities will include: - Managing and supervising the team of waiters to ensure smooth and efficient operations. - Ensuring the highest service standards by training and mentoring new and existing staff. - Coordinating with kitchen staff and management for seamless service delivery to guests. - Maintaining an in-depth knowledge of the menu to make suitable recommendations to guests. - Addressing customer inquiries swiftly and effectively resolving any issues or complaints. - Overseeing reservation bookings and managing seating arrangements, especially during peak hours. - Ensuring compliance with health and safety regulations and standards within the dining area. - Assisting in inventory management and ordering supplies as required to maintain smooth operations.,