Head Waiter

Head Waiter

Key Responsibilities

• Lead and supervise the service team during shifts to ensure smooth and efficient operations.
• Welcome guests, guide them to their tables, and ensure warm, attentive service throughout their visit.
• Coordinate with the kitchen and bar to ensure timely and accurate order delivery.
• Train and mentor junior waitstaff on service standards, menu knowledge, and guest engagement.
• Handle guest queries, complaints, and special requests with professionalism and promptness.
• Oversee table settings, cleanliness, and overall dining room ambiance.
• Maintain strong knowledge of the menu, specials, dietary options, and upselling techniques.
• Assist with reservations, seating plans, and service flow management.
• Ensure compliance with hygiene, safety, and restaurant SOPs.

Requirements

• Proven experience as a Head Waiter, Captain, or Senior Server in a premium casual or fine-dining environment.
• Strong leadership, communication, and interpersonal skills.
• Excellent knowledge of food, beverages, and service etiquette.
• Ability to work in a fast-paced environment while maintaining attention to detail.
• Positive attitude, problem-solving abilities, and a guest-first mindset.
• Flexible to work weekends, evenings, and festive occasions.