Head - Service Development

As the Service Development Head at MSI Services India Pvt Ltd, located in Bangalore, you will be responsible for leading strategic alignment, operational efficiency, and cost optimization within our Shared Services and Global Capability Centers. With over 15 years of experience, you will drive cross-functional teams across Finance, Supply Chain, Customer Support, and IT functions. Your stakeholder management skills, especially with U.S.-based leadership, will ensure service excellence through robust governance and collaboration. You will excel in building high-performance cultures, managing global teams, and implementing scalable processes. Your expertise in business acumen, ERP systems, and hands-on leadership approach will be instrumental in managing dynamic, multi-shift operations. Your progressive experience in Shared Services, BPO, or Captive Center environments, with a minimum of 7 years in senior leadership roles, will be highly valued. Your responsibilities will include understanding cross-functional processes, such as Finance, Supply Chain, Customer Support, Procurement, HR, and IT, and leveraging this knowledge to build, scale, and transform shared services or global capability centers. Experience in stakeholder management, particularly with U.S.-based teams and leaders, will be crucial. To succeed in this role, you must possess a Bachelor's Degree in Business, Finance, or Engineering; an MBA or equivalent is preferred. Your ability to manage teams across multiple shifts, including night operations, along with familiarity with ERP and automation tools like Oracle, SAP, ServiceNow, and RPA tools, will be essential. Your demonstrated ability to operate at both strategic and tactical levels, coupled with high resilience, problem-solving skills, and decisiveness in ambiguous environments, will set you apart. Additionally, having a US visa and travel history to the US, Canada, or other GCCs in Europe will be advantageous. If you are a seasoned leader looking to make a significant impact in Shared Services and Global Capability Centers, we invite you to join our team at MSI Services India Pvt Ltd in Bangalore.,