- Day-to-day management of Delivery Office team.
- Lead, manage and motivate a virtual team across multiple geographic locations, communicating Delivery Portfolio updates, and ensuring all team members take accountability for delivering agreed outcomes.
- Motivate, mentor, coach and encourage team members to work to their full potential.
- Create a culture of continuous improvement, manage and drive the implementation of the continuous improvement plan of the standards, methods, processes, training and knowledge management within the scope of the Delivery Office.
Engagement with Group:
- Manage relationship and engagement with Group on Group-led services to the Delivery Office.
- Oversees reporting and updates on Delivery Portfolio to Group.
Delivery Office Lead Scope Oversight: Oversee the standards, methods, processes, training and knowledge management within the scope of the Delivery Office to increase the organisation s capability, capacity and consistency in project delivery, driving consistency across the FNZ project delivery community:
Portfolio Delivery Processes and Controls Adherence
- Overseeing the Delivery Office team in driving adherence to Change Framework Controls and processes.
- Oversee escalation of lack of adherence to delivery process and controls through global Delivery Governance.
- Drive standardisation and continuous improvement of global Delivery Controls and processes.
Portfolio Resource Management:
- Oversee capacity planning and resource forecasting to ensure adequate resources are available to deliver the client portfolio.
- Oversee reporting on resource demand and supply to the Portfolio Management Committee and Group Planning Committee.
- Oversee stress testing modelling and reporting for demand.
- Facilitate decision making on portfolio resourcing across projects, as part of the resource demand and supply management process
- Drive sponsorship of the resource management process to ensure it is implemented successfully across delivery teams, ensuring that regular communication, data and insights are fed back to the Team leads who are maintaining the data supporting this process, ensuring they understand their role in the process.
Portfolio Planning:
- Oversee the portfolio planning framework, including methodologies, tools, and templates.
- Oversee the robust process for prioritising change initiatives based on strategic alignment, value contribution, risk, and dependencies.
- Oversee the development and maintenance of a prioritised backlog of external and internal change initiatives, balancing business needs with available resources.
- Oversee portfolio dependency tracking and management.
- Oversee doability assessments for new SOWs and submission to the Grow Committee.
- Facilitate communication and collaboration between stakeholders to ensure alignment and support for portfolio decisions.
