Head Operations- Luxury Marble industry-Mumbai (Kanjurmarg West)

• Oversee the daily operations of the sales team, ensuring efficient processes, adherence to sales strategies, and achievement of revenue targets.
• Develop, implement, and monitor operational policies and procedures to optimize the sales function.
• Coordinate with cross-functional teams, including marketing, logistics etc to support sales initiatives and improve overall operational efficiency.

• Own the Profit and Loss (P&L) responsibilities for the sales vertical, ensuring revenue growth and profitability.
• Monitor and manage the sales budget, forecasting, and financial reporting, ensuring alignment with company goals.
• Identify cost-saving opportunities while maintaining service quality and product exclusivity.
• Responsible for achieving sales targets consistently along with guiding and ensuring the team also achieves their individual targets.

• Ensure the sales team delivers exceptional customer service that reflects the company s brand image.
• Oversee key client relationships, including high-net-worth individuals, interior designers, architects etc ensuring satisfaction and long-term partnerships.
• Manage and nurture relationships with strategic partners

• Provide regular updates to the Founder on sales performance, operational challenges, and strategic initiatives.
• Prepare and present detailed financial and operational reports, including revenue forecasts, sales trends, and P&L analysis.
• Ensure effective communication across all levels of the organization to support the sales team s goals and objectives.

• Hire, mentor, and develop a high-performing sales team, creating a culture of excellence and accountability.
• Oversee the training and development of the sales team, ensuring they have the necessary skills to sell luxury products and deliver exceptional client service.
• Provide leadership to cross-functional teams (e.g., marketing, logistics etc) to ensure alignment with sales goals.

• Ensure the highest standards of customer experience are met throughout the sales process.
• Maintain strong relationships with key customers, ensuring long-term partnerships and repeat business.
• Represent the company at luxury industry events and maintain a visible presence in the premium home d cor community.

• Bachelor s degree in business, operations, or a related field. An MBA or similar advanced degree is preferred.
• Proven 10 plus experience as Head of Sales or in a senior executive role within the luxury home decor or related industry.
• Proven experience in managing P&L, budgeting, and financial analysis.
• Strong leadership and team management experience, with the ability to inspire and lead a high-performing sales team.
• Excellent analytical, strategic thinking, and problem-solving abilities.
• Financial acumen, with experience managing budgets, P&L, and forecasting.
• Exceptional communication and interpersonal skills, with the ability to manage high-end client relationships.
• Experience with CRM systems, sales analytics, and other relevant tools to track performance.

Key Skills :

• Sales Head
• Head Operations