Head Operations

Role & responsibilities

Strategic Leadership

• Define and execute the long-term operational strategy to achieve profitable growth and expansion targets
• Drive new store rollouts, focusing on tier-2 to tier-6 markets with a scalable, cost-efficient operating model.
• Own full P&L responsibility across store operations, supply chain, merchandising, and customer experience.

Operational Excellence

• Ensure daily store operations run with high efficiency, consistent SOP adherence, and customer satisfaction.
• Build a strong supply chain and merchandising backbone to optimize availability, minimize wastage, and maximize sales per sq. ft.
• Implement technology-led solutions for productivity, inventory, and workforce optimization.

Business Growth & Profitability

• Develop initiatives to improve same-store sales, number of bills, and customer loyalty.
• Monitor key financial metrics and take corrective action to ensure profitability at store and company level.
• Design and execute cost-saving measures without compromising customer experience.

People Leadership

• Build a strong culture of accountability, customer centricity, and performance.
• Address high attrition challenges through training, career development, and employee engagement strategies.

Expansion & Market Development

• Identify and evaluate potential markets, especially underserved rural and semi-urban regions.
• Standardize store opening processes to enable rapid, consistent rollouts.
• Build partnerships with vendors, local communities, and FMCG players for growth.

Preferred candidate profile

• 1520 years of experience in modern retail / FMCG retail operations, with at least 5 years in a senior leadership role (multi-store / multi-region responsibility).
• Proven track record of scaling retail formats and delivering turnaround profitability.
• Strong understanding of P&L management, supply chain, merchandising, and customer experience.
• Experience in tier-2 to tier-6 markets preferred.
• MBA/PGDM or equivalent degree in Business, Retail, or Operations Management.
• Turnaround strategist with sharp business acumen.
• Strong people leadership and ability to inspire large, diverse teams.
• Hands-on operator with execution focus and agility.
• Data-driven decision maker with financial discipline.
• High resilience, adaptability, and entrepreneurial drive