Head Operations

About the job

The objective of this role is to facilitate the use of best practices with the latest technologies in the hospital to achieve optimum service satisfaction from both internal/external customers.

Position Summary:

Key Responsibilities

• Developing and implementing standardized processes for administration.
• Monitoring allocation of rooms/beds and their utilization.
• Coordinating with HR Department on manpower requirements, utilization, welfare, training and discipline.
• Developing and implementing policy and process manuals for administrative procedures.
• Handling media and preparation of media reports.
• Overseeing deployment of biomedical engineering equipments.
• Creating a strong and empowered team at the hospitals to manage patient care.
• Coordinating with the quality consultants in developing and documenting quality management systems in the form of manuals, system procedures, departmental procedures and work instructions.
• Overseeing the day-to-day operations of all departments.
• Ensuring hospitals operate efficiently and provide adequate medical care to patients.
• Ensuring adequate and responsive fire-fighting and security arrangements.

Key Performance Indicators

• Ensuring patient satisfaction levels.
• Overseeing bed occupancy and effective utilization.
• Enhancing operational efficiency.
• Monitoring internal customer satisfaction levels.
• Ensuring compliance to quality systems.
• Ensuring adherence to Standards Operating Procedures.

Qualification and Experience

• MHM / MBBS
• Ability to handle a team of functional and technical professionals
• 12-20 years of relevant experience in hospital administration.
• Project management and evaluation experience.
• Communication skills
• Observational, critical thinking and design thinking skills
• Teamwork and people skills
• Ability to take initiative
• Ability to deal with emotionally charged and difficult situations