Patient Experience Manager

Job Description

We are looking for a passionate and empathetic professional to drive a Patient-First Culture across CARE Hospitals. This role will lead patient experience initiatives, manage feedback and complaints, support service recovery, train unit teams, and coordinate with Quality and ESG for regulatory readiness. The ideal candidate brings a blend of people skills, process thinking, and a commitment to compassionate care. Key Responsibilities Champion patient-centric practices and CARE with Compassion” values Oversee feedback platforms (CARE assist) and ensure timely complaint resolution Monitor service recovery actions and guide hospital units Conduct patient experience trainings and site coaching Track NPS/PSI scores and manage online reputation (ORM) Collaborate with Quality/ESG teams on audits and compliance Prepare monthly MIS reports and support leadership reviews Requirements Graduate/Postgraduate in Healthcare or Hospital Administration 7+ years’ experience in hospital operations or patient experience Strong communication, analytical, and stakeholder management skills Willingness to travel to hospital units Interested Candidate can share the profiles at deepti.modani@carehospitals.com