Head of ServiceNow Practice

Our client is a premier partner of ServiceNow.

We are looking to hire a Lead/Head of ServiceNow Practice: Drive Strategic Transformation

Location - Jaipur/ Hyderabad / Noida

About the Role

Lead/Head of ServiceNow Practice

If you thrive on building high-performing, profitable teams and establishing enterprise-wide governance, this is your platform.

Key Responsibilities & Impact

Practice Strategy & Design

• Establish the Vision:

  Define and communicate a clear, product-aligned vision for the ServiceNow Practice, moving from a capability-based model to structured, scalable verticals (e.g., ITSM, CSM, HRSD).

• Strategic Planning:

  Develop and execute a strategic roadmap (30-60-90 days and beyond) focused on

  measurable financial and operational outcomes

  .

Governance, Operations & Growth

• Implement Governance:

  Institute a unified

  governance framework

  to standardize delivery processes, quality assurance, and decision-making across all engagements.

• Drive Profitability:

  Manage practice budgets, report on

  ROI

  , and actively drive efficiency and

  profitable growth

  through strategic resource deployment.

• Commercial Alignment:

  Partner closely with Sales, Pre-sales, and Marketing to develop

  go-to-market strategies

  and support high-impact client engagements.

Talent & Capability Uplift

• Build the Team:

  Identify critical skill and resource gaps, and implement structured initiatives for hiring, training, and strategic team realignment.

• Foster Maturity:

  Centralize training and build formal

  career paths

  and upskilling programs to ensure continuous capability maturity and consistency across the practice.
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What You'll Bring

• Practice Leadership:

  Proven experience building, scaling, and leading a

  ServiceNow or equivalent enterprise platform practice

  from inception or transformation.

• Framework Expertise:

  Demonstrated success in developing and implementing operational frameworks, comprehensive governance models, and successful capability uplift programs.

• Business Acumen:

  Experience delivering measurable outcomes in

  performance improvement, revenue growth, and financial management

  (P&L experience preferred).

• Platform Mastery:

  Deep understanding of the ServiceNow platform capabilities, its market trends, and product verticals.

• Influence & Stakeholder Management:

  Strong leadership skills with the ability to influence and collaborate effectively across all levels of a global organization.

What We Offer

• Executive Backing:

  Direct executive sponsorship and organizational support to execute your comprehensive Practice vision.

• High Impact:

  A unique opportunity to establish a

  high-impact, market-leading

  ServiceNow Practice and shape the future of our digital service delivery.

• Resources:

  Access to strategic internal and external resources to support rapid growth and capability building.

Ready to lead a strategic transformation and build the next-generation ServiceNow Practice? Apply now!