Head of Service Delivery -Infrastructure & Application Management Services

Job Description

Infrastructure & Application Management Services Responsibilities: - Proven experience in leading managed services or IT operations in a senior role. - Strong understanding of ITIL processes, service management, and SLAs. - Excellent leadership and team management skills, with experience in driving a high-performance culture. - Strong customer relationship management abilities. - Experience with budgeting, financial management, and profitability metrics. - Excellent communication and negotiation skills. - Bachelor's degree in Information Technology, Computer Science, or a related field (Master's preferred). - Certifications in ITIL, PMP, or similar frameworks are a plus. - As the Global Head of Managed Services, you will be responsible for overseeing and leading the delivery, performance, and growth of managed services across the business. - You will ensure customer satisfaction, drive operational excellence, and support business development by aligning managed services with the company's strategic goals. - This role requires leadership in managing multiple clients, handling SLAs, and delivering cost-effective IT solutions that meet client needs. Show more Show less