Head of Service Delivery - Infrastructure & Application Management Services

You have proven experience in leading managed services or IT operations in a senior role. You possess a strong understanding of ITIL processes, service management, and SLAs. Your excellent leadership and team management skills enable you to drive a high-performance culture within the team. Your capabilities in customer relationship management are commendable. You have experience in budgeting, financial management, and profitability metrics. Your communication and negotiation skills are excellent. A Bachelor's degree in Information Technology, Computer Science, or a related field is required, with a Master's degree being preferred. Certifications in ITIL, PMP, or similar frameworks are considered advantageous. As the Global Head of Managed Services, your responsibilities include overseeing and leading the delivery, performance, and growth of managed services across the business. You will ensure customer satisfaction, drive operational excellence, and support business development by aligning managed services with the company's strategic goals. This role requires leadership in managing multiple clients, handling SLAs, and delivering cost-effective IT solutions that meet client needs.,