Head of People (HR) Operations

Are you a strategic leader with a passion for HR excellence and social impact?

Join Via, a forward-thinking charity committed to supporting people affected by substance use and social exclusion.

The Role

We’re looking for a dynamic Head of People (HR) Operations to lead our People Team and drive continuous improvement across recruitment, HR systems, and compliance.

As Head of People (HR) Operations, you will:

• Lead the delivery of Via’s People Team Workplan.
• Be the organisational expert on Safer Recruitment and develop our recruitment strategies.
• Oversee HR systems, processes, and compliance to ensure a positive employee experience.

You’ll manage and develop the People Operations team, covering Recruitment, Administration, and Payroll, while driving continuous improvement across all aspects of the employee lifecycle.

What We’re Looking For

We’re seeking someone who brings:

• A passion for working with socially excluded or vulnerable groups.
• Significant experience in HR operations leadership, ideally within the charity or non-profit sector.
• Expertise in Safer Recruitment and talent acquisition.
• Proven success in managing HR systems and delivering meaningful data insights.
• Strong leadership, project management, and stakeholder engagement skills.
• A process improvement mindset to enhance operational efficiency.
• Up-to-date knowledge of UK employment law and regulatory requirements
• Emotional intelligence and the ability to foster a high-performing, supportive team culture.
• Excellent time management and prioritisation skills in a fast-paced environment.
• A CIPD qualification (Level 5 or above) or equivalent (preferred).

Why Join Us

At Via, you’ll be part of a values-driven organisation making a real difference. We offer:

• A supportive, inclusive and flexible working environment.
• Opportunities for professional development and growth.
• The chance to shape the future of HR operations in a purpose-led charity.
• A role where your expertise will directly contribute to improving lives.

Location

Flexible Home or Service Based

To see the generous range of benefits we offer at Via including 30 days annual leave for all new starters, our health and wellbeing initiatives, financial perks and development opportunities – visit our Benefits Package

For an informal chat about the role please contact Marina Deeny, Director of People on Marina.Deeny@viaorg.uk

The closing date for applications is Sunday 21 September at midnight.

Interviews are likely to take place on 29 September 2025

All our applications are sifted by humans. Please send us applications that reflect your own knowledge, experience and values and not applications that have been generated by artificial intelligence (AI).

We accept applications via https://www.viaorg.uk/work-at-via/career-paths/ using our short application form, and your CV. For guidance on how to complete the application visit https://www.viaorg.uk/work-at-via/how-to-apply/. Please submit your application as soon as possible as we may close adverts at any time if we receive a sufficient number of applications.

Via welcomes enquiries from everyone, and we value diversity in our workplace. Our commitment to promoting diversity and developing a workplace environment where all staff are treated with dignity and respect is central to our recruitment process.

We’re a Disability Confident Employer and are committed to the employment and career development of disabled people. We offer an interview to disabled people who meet the minimum criteria for our jobs, please confirm in the personal statement part of our application form that you are applying under this scheme.

Appointment to all our posts are subject to satisfactory completion of our safeguarding checks including DBS and we follow safer recruiting principles.

Please email people@viaorg.uk if you have any recruitment enquiries or if you require this documentation in an accessible format.