Head of Operations & Delivery | Early-stage Fintech Portfolio Company

Head of Operations & Delivery

Responsibilities

• Design and execute the blueprint for a cost-effective, high-performance delivery function
• Development of a scalable hub-and-spoke operational model across India
• Build and manage a low-cost, high-performance delivery team that can scale rapidly
• Take full ownership of defining the appropriate business model and operating procedures
• Lead the growth of the team, managing and mentoring a 150+ member operations team across 15+ cities by the end of the next financial year
• Champion a tech and data-led approach to operations, leveraging AI and automation
• Establish strict controls and audit mechanisms to ensure process integrity and service quality
• Act as the local face of the company, building and managing critical working relationships with banking and financial partners at the local and regional levels

Qualifications & Experience

• 8+ years of experience in Operations Management, Service Delivery, or Field Operations
• Prior experience doing this in a Fintech environment would be a huge advantage
• Proven track record of building and managing scaled operations teams across multiple cities
• Deep expertise in process design and optimization
• Demonstrated ability to be results-driven and aggressive in achieving targets
• Exceptional leadership and communication skills,
• Must be comfortable taking ownership of P&L and efficiency KPIs for the entire delivery function

Please apply to this role directly on LinkedIn. This is the only way to be considered for this role. Please do not DM any of our stakeholders about this position.