Head of Enterprise Operations, Financial Services

Our client, a leading global financial institution, is seeking a Head of Enterprise Operations to lead and expand its global operations from India. This is a senior leadership role, responsible for driving operational excellence across key banking functions and contributing to strategic priorities at the India site level.

Some of the key responsibilities will include:

• Lead end-to-end operations across Loan Processing, Fraud Management, Payments, Client Services, and KYC.
• Ensure high-quality delivery, regulatory compliance, risk control, and service transformation.
• Drive standardization and innovation through automation, analytics, and emerging technologies.
• Collaborate with global stakeholders to align India’s operating model with enterprise goals.
• Support site-level leadership in talent strategy, governance, inclusion, and employee engagement.
• Oversee operational risk, compliance, and audit standards with robust control frameworks.

To be eligible for this role you will require:

• 20+ years’ experience in banking operations with 8+ years in senior leadership roles.
• Proven track record in leading global teams and driving operational transformation.
• Deep understanding of regulatory requirements, risk management, and governance.
• Excellent leadership, communication, and stakeholder management skills.

Please contact Guy Erricker or email your cv directly in word format to guy@theedgepartnership.com

Please note that due to the high number of applications only shortlisted candidates will be contacted. If you do not hear from us in the next 7 business days, we regret to inform you that your application for this position was unsuccessful.