Head of Digital Delivery

Head of Delivery – Digital

Job Summary: We are seeking a visionary and strategic leader to join as a Delivery Head into the Digital Business Unit. As the leader of this multidisciplinary practice, you will be responsible for driving innovation, leading the development and delivery of cutting-edge solutions, and aligning technology strategies with business goals. You will play a key role in transforming how our clients leverage technology to enhance their digital footprint, optimize operations, and achieve business outcomes.

Key Responsibilities:

Delivery Management:

Owning and managing delivery of digital portfolio of customers from delivery and operations perspective

Responsible for P&L of a portfolio ranging between around $50-100 million.

Focal point of contact for key customers in the portfolio.

Lead the planning, execution, and delivery of complex technology programs aligned to strategic business goals.

Thought Leadership:

Leading new age organizations launch world class human-centric solutions that reimagine experiences with digital, data, AI and technology at their core.

Along with experience of managing support and maintenance programs across domains. Participation in organization’s strategic initiatives and should be able to lead some of them.

Team Management:

Empower delivery managers, program and project Managers and ensure Account/Program/Project risks and issues are addressed effectively.

Mentor and manage execution teams that both interface with clients/ customers and internal stakeholders to deliver to the desired goals.

Growth Mindset:

Own the growth of the portfolio and be responsible for hiring and offboarding decisions.

Be the catalyst for portfolio growth by actively working with sales and horizontals (technology streams) owners, participating and engaging in RFP response, Due Diligence and Proposal making.

Facilitate communication upward and across project teams.

Business management:

Monitor projects/programs, revenue, Margins, Revenue Growth, yield per employee and customer satisfaction