Head of Customer Service

Company Description

LoveDky was founded by a sibling duo dedicated to finding new and affordable clothing for the youth of India. Established amidst the COVID-19 pandemic, the idea originated when one sibling was just finishing college and the other was in a dead-end job. Their passion for fashion led them to build LoveDky, a brand committed to serving the needs of young consumers. Today, LoveDky stands for modern, trendy, and accessible youth fashion.

Role Description

This is a full-time on-site role for a Head of Customer Service, located in Mumbai. The Head of Customer Service will be responsible for overseeing all customer service operations, ensuring high customer satisfaction and experience, developing and implementing customer service strategies, and analyzing customer service metrics. Day-to-day tasks include managing the customer service team, handling escalated customer issues, and improving processes to ensure exceptional customer service standards are met.

Qualifications

• Customer Service Management and Customer Service skills
• Experience in Customer Satisfaction and Customer Experience enhancement
• Strong Analytical skills
• Excellent leadership and team management skills
• Effective communication and problem-solving abilities
• Ability to work on-site in Mumbai
• Relevant experience in the customer service sector is a plus
• Bachelor's degree in Business, Management, or related field