Head of Client Servicing and Operations

Role Overview:

As the Head of Operations / Client Servicing Manager, you will be responsible for overseeing the

day-to-day operations and managing key client relationships. With 8-9 years of experience in client

servicing and operations, you will lead a dynamic team to ensure seamless execution of projects,

drive operational efficiency, and exceed client expectations. You will play a key role in ensuring that

strategic goals align with client needs and internal processes while maintaining the highest standards

of service and quality.

Key Responsibilities:

● Oversee and manage the operations of the client servicing team, ensuring efficient and

effective project execution.

● Build and maintain strong relationships with clients, serving as the primary point of contact

and trusted advisor.

● Develop and implement operational strategies to streamline workflows, improve team

productivity, and ensure timely delivery of projects.

● Lead client onboarding, campaign planning, and ensure proper communication of

expectations across teams.

● Oversee the use of project management tools, ensuring that all tasks, deadlines, and updates

are accurately tracked, aligned, and communicated across teams.

● Coordinate cross-functional teams (creative, media, digital, etc.) to deliver campaigns that

align with client objectives and business goals.

● Monitor and evaluate the performance of ongoing campaigns and recommend optimizations

to ensure maximum impact.

● Manage budgets, timelines, and resources to ensure the successful execution of client

campaigns.

● Provide strategic input on client goals, marketing strategies, and campaign performance.

● Mentor and guide the client servicing team to achieve individual and team objectives,

fostering a collaborative and high-performance culture.

● Ensure all client-facing documents, including reports and presentations, are clear, accurate,

and aligned with client expectations.

● Identify new business opportunities and contribute to the agency’s growth by fostering

existing relationships and generating referrals.

Requirements:

● 6-8 years of experience in client servicing and operations management, preferably within an

integrated marketing or advertising agency.

● Candidates from Goa are highly preferred.

● Proven ability to manage and lead a team while building strong client relationships.

● Excellent project management skills, with a deep understanding of operational processes,

timelines, and resource management.

● Strong communication skills, with the ability to present and interact with clients and internal

teams confidently.

● Experience in handling multiple client accounts and projects simultaneously while

maintaining quality and efficiency.

● Deep understanding of marketing strategies, digital campaigns, and brand development.

● Ability to work in a fast-paced environment and meet tight deadlines.

● A problem-solver with strong leadership skills and a proactive, solution-oriented approach.

● Experience with budget management, contract negotiations, and delivering client

presentations.