Head of Client Servicing and Operations

As the Head of Operations / Client Servicing Manager, you will be responsible for overseeing the day-to-day operations and managing key client relationships. With 8-9 years of experience in client servicing and operations, you will lead a dynamic team to ensure seamless execution of projects, drive operational efficiency, and exceed client expectations. You will play a key role in ensuring that strategic goals align with client needs and internal processes while maintaining the highest standards of service and quality. Oversee and manage the operations of the client servicing team, ensuring efficient and effective project execution. Build and maintain strong relationships with clients, serving as the primary point of contact and trusted advisor. Develop and implement operational strategies to streamline workflows, improve team productivity, and ensure timely delivery of projects. Lead client onboarding, campaign planning, and ensure proper communication of expectations across teams. Oversee the use of project management tools, ensuring that all tasks, deadlines, and updates are accurately tracked, aligned, and communicated across teams. Coordinate cross-functional teams (creative, media, digital, etc.) to deliver campaigns that align with client objectives and business goals. Monitor and evaluate the performance of ongoing campaigns and recommend optimizations to ensure maximum impact. Manage budgets, timelines, and resources to ensure the successful execution of client campaigns. Provide strategic input on client goals, marketing strategies, and campaign performance. Mentor and guide the client servicing team to achieve individual and team objectives, fostering a collaborative and high-performance culture. Ensure all client-facing documents, including reports and presentations, are clear, accurate, and aligned with client expectations. Identify new business opportunities and contribute to the agency's growth by fostering existing relationships and generating referrals. Requirements: 6-8 years of experience in client servicing and operations management, preferably within an integrated marketing or advertising agency. Candidates from Goa are highly preferred. Proven ability to manage and lead a team while building strong client relationships. Excellent project management skills, with a deep understanding of operational processes, timelines, and resource management. Strong communication skills, with the ability to present and interact with clients and internal teams confidently. Experience in handling multiple client accounts and projects simultaneously while maintaining quality and efficiency. Deep understanding of marketing strategies, digital campaigns, and brand development. Ability to work in a fast-paced environment and meet tight deadlines. A problem-solver with strong leadership skills and a proactive, solution-oriented approach. Experience with budget management, contract negotiations, and delivering client presentations.,