Head Merchant

Role Overview: You will lead the merchant team to ensure effective communication, organized follow-ups, timely deliveries, and high customer satisfaction. Your role requires strong organizational and follow-up skills, proficiency in maintaining Google Sheets for tracking, and the ability to guide customers on appropriate product choices, while driving sales growth and retention. Key Responsibilities: - Team Leadership & Coordination: Manage and mentor the team of merchants, ensuring clear roles and accountability. Remain in the communication loop on all merchant-customer interactions. Conduct daily discussions with merchants to review customer status, challenges, and action plans. - Customer Escalations & Relationship Management: Address customer escalations directly, providing confidence and clear delivery commitments. Foster strong relationships with customers to ensure long-term retention. - Production & Delivery Alignment: Coordinate with production and merchant teams to align delivery schedules with customer expectations. Ensure timely planning and dispatch of goods as per commitments. - Sample Management: Personally oversee customer sample requests, ensuring follow-up and timely submission. - Product Knowledge & Consultation: Understand all types of elastics offered by the company and advise customers on the most appropriate options for their needs. Proactively suggest solutions that improve customer outcomes. - Follow-up & Reporting: Maintain organized Google Sheets to track customer orders, follow-ups, escalations, and sample statuses. Ensure timely and effective follow-ups with customers and internal teams. Qualifications Required: - Minimum [X] years of experience in merchant management, preferably in textiles, garments, or elastics. - Proven ability to manage teams and customers in a fast-paced, dynamic environment. - Strong organizational, tracking, and reporting skills. - In-depth product knowledge of elastics or willingness to learn. Additional Company Details: N/A,