Head Merchant

• Job Title: Head - Merchants
• Salary: Rs.60k to 90k per month and above (commensurate with experience)
• Location: Sachin Surat
• Reports to: Senior Management / Director Role

Overview:

• The Head - Merchants leads the merchant team to ensure effective communication, organized follow-ups, timely deliveries, and high customer satisfaction.
• This role requires strong organizational and follow-up skills, proficiency in maintaining Google Sheets for tracking, and the ability to guide customers on appropriate product choices, while driving sales growth and retention.

Key Responsibilities:

• - Team Leadership & Coordination
• - Manage and mentor the team of merchants, ensuring clear roles and accountability.
• - Remain in the communication loop on all merchant-customer interactions.
• - Conduct daily discussions with merchants to review customer status, challenges, and action plans.
• - Customer Escalations & Relationship Management
• - Address customer escalations directly, providing confidence and clear delivery commitments.
• - Foster strong relationships with customers to ensure long-term retention.
• - Production & Delivery Alignment
• - Coordinate with production and merchant teams to align delivery schedules with customer expectations.
• - Ensure timely planning and dispatch of goods as per commitments.
• - Sample Management
• - Personally oversee customer sample requests, ensuring follow-up and timely submission.
• - Product Knowledge & Consultation
• - Understand all types of elastics offered by the company and advise customers on the most appropriate options for their needs.
• - Proactively suggest solutions that improve customer outcomes.
• - Follow-up & Reporting
• - Maintain organized Google Sheets to track customer orders, follow-ups, escalations, and sample statuses.
• - Ensure timely and effective follow-ups with customers and internal teams.

Key Skills Required:

• - Excellent organizational and planning skills
• - Strong follow-up and execution ability
• - Proficiency in Google Sheets for tracking and reporting
• - Excellent verbal and written communication
• - Customer-oriented mindset with problem-solving aptitude
• - Leadership and team management Key Performance Indicators

(KPIs):

• - Customer retention rate
• - Sales growth
• - Customer satisfaction levels
• - Timeliness and accuracy of deliveries
• - Team responsiveness and effectiveness

Required Qualifications & Experience:

• - Minimum [X] years of experience in merchant management, preferably in textiles, garments, or elastics.
• - Proven ability to manage teams and customers in a fast-paced, dynamic environment.
• - Strong organizational, tracking, and reporting skills.
• - In-depth product knowledge of elastics or willingness to learn

Job Types: Full-time, Permanent

Pay: ₹60,000.00 - ₹90,000.00 per month

Work Location: In person