Head- Facility & Property Management (GM/Sr GM)

Role Objective:

This position has to ensure efficient, safe, and cost-effective management of the company.

Key Responsibilities

Facility Management

Housekeeping: Oversee housekeeping operations, ensuring cleanliness and hygiene standards

Cafeteria & Kitchen Management: Manage the day-to-day operations of company cafeteria and kitchen, including menu planning, vendor management, and ensuring food safety and hygiene standards.

Security & Visitor Management: Oversee security protocols, visitor management, and the safety of personnel & assets.

Reception & Front Office Management: Oversee reception and front office operations, along with personal assistance to the promoters.

Transportation & Fleet Management: Oversee the management of the company's vehicle fleet, including fuel management, maintenance, and driver management / supervision.

Space Management: Develop and implement strategies to optimize space utilization across all locations, maximizing the efficiency and effectiveness of office and other spaces.

Despatch, Tele communication & Stationery

Offsites, events, workshops of Promoters & CSuite

Promoters Residence Management: Ensure smooth day-to-day operations, including household management, staff supervision, security & safety and guest hospitality. Stay updated on cuisine, dining options for F&B Services.

Maintenance & Upkeep: Oversee property maintenance and contracts, implement preventive measures and vendorrel ationships. This also includes property taxes, utility bills, insurance premiums, and any other applicable fees or levies.

Budgeting, Cost Management & Sustainability

Develop and manage annual facility budgets, monitor expenses, and implement cost-saving measures to optimize resource allocation.

Develop sustainability programs to enhance operational efficiency and environmental responsibility.

Explore, identify and implement new technologies.

Team Management

Continuously update self and develop team by attending seminars, workshops and external forums

Coach and guide team members to improve capabilities and foster a culture of continuous improvement for professional development and career growth.

Professional Experience and Relevant Skills

Min. 18 - 20 years of experience in Facility & Property Management.

Excellent communication, interpersonal, negotiation , analytical and problem solving skills.

Proficiency in budgeting, financial planning, and cost control.

Willingness to travel frequently to various locations within India.

Proficiency in software applications, including property management software, CMMS, and financial reporting tools (SAP, S4 HANA).

Academic Qualifications & Certifications

• Educational Qualification: Bachelor's degree in Engineering or Hospitality Management or related field

Competencies

• Facilities Management
• Building Maintenance
• General Administration
• Budget & Cost Control
• Space Management
• Safety & Security
• Staff & Contract Management
• Event Management
• Business Continuity Planning

Skills

• Thinker
• Change Agent
• Collaborator
• Communicator
• Innovator
• Planner

Areas of Expertise

Acquisition of offices on lease and buyout from landlords

F & B services, Travel management , Maintaining Residential apartments for Promoters.

Transportation, Bus, Car fleets , Pan India offices and plants.

Coaching and guiding managers & team members. Setting priorities and help to differentiate urgent and important to align with organization objectives

Sustainability

Capital projects planning, budgeting and executing with the team for multiple facilities.

Creating a Maintenance plan for zero breakdown and ensuring business continuity.

Staff development and talent management , grooming the talent pipeline in the dept.

Architectural planning and creating futuristic offices.

Capex and Opex budget planning, monitoring. Ensuring completion of all projects in given

time, cost and with highest quality.

Long term and short term workspace planning & Real estate strategy aligning with business

strategy by understanding the business units needs and future plans

Digitisation and introducing technology available that would suit the working requirements.

AV solutions for offices with best architecture, ergonomically designed offices.

Selection and monitoring of Facility Management for offices , Cafeteria, Transport, Cars.

Guest Houses services procurement, SLA finalization and implementation.

Pan India offices safety, health & environment parameters monitoring dash board designed

with leading and lagging parameters .

Digitizations and policy formulations to make employee centric organisations. Creating

SOP, wherever possible Digitized Admin processes.

Services Security, Courier, Multi Print System , Cafeteria, etc Procurement SOW / SLA

preparation.

Facilitating Management Development Programs including technical and soft-skills training

programs

Ensuring prompt resolution of service issues/ grievances to maintain cordial

management-employee relations and achieve dedication by employees.