HEAD CRM REAL Estate

Job Title:

Overview

We are seeking a skilled CRM Head to join our team. The ideal candidate will be responsible for managing our customer relationship management system to enhance customer experience and drive business growth.

Job Title:

Job Summary:

The Customer Relationship Head (CRM) in the real estate sector is responsible for building and maintaining strong relationships with clients, ensuring high levels of customer satisfaction, and driving long-term business growth. The CRM will develop and implement strategies to enhance customer engagement, improve client retention, and optimize sales conversions while working closely with sales, marketing, and customer service teams.

Key Responsibilities:

• Develop and execute customer relationship strategies tailored to the real estate industry to enhance customer satisfaction and retention.
• Serve as the primary point of contact for property buyers, sellers, and investors, addressing their queries and concerns efficiently.
• Analyze customer data and market trends to identify opportunities for improving client experiences and boosting sales.
• Collaborate with sales and marketing teams to develop customer engagement campaigns and promotional strategies.
• Oversee customer feedback mechanisms, ensuring timely responses and resolution of issues related to property transactions and services.
• Utilize CRM software to track client interactions, manage leads, and optimize customer communication.
• Conduct property site visits and meetings with clients to provide personalized service and build trust.
• Monitor customer lifecycle and suggest strategies to maximize client satisfaction and repeat business.
• Identify opportunities for upselling and cross-selling additional real estate services such as property management, home loans, and legal assistance.
• Train and guide customer service teams on best practices for relationship management in real estate.

BBA
Receivables118Gas and Electricity Connection

Requirements:

• Bachelor’s degree in Business Administration, Marketing, Real Estate, or a related field.
• Proven experience in customer relationship management, sales, or client servicing in the real estate industry.
• Strong interpersonal and communication skills with the ability to build lasting client relationships.
• Proficiency in CRM software and real estate sales management tools.
• In-depth knowledge of real estate market trends, property laws, and transaction processes.
• Excellent problem-solving and conflict-resolution skills.
• A customer-centric approach with a passion for delivering exceptional service.
• Ability to work collaboratively with cross-functional teams and real estate professionals.

Preferred Qualifications:

• Experience in luxury real estate, residential, or commercial property sales.
• Knowledge of digital marketing strategies for lead generation and client engagement.
• Certifications in CRM tools or real estate licensing is a plus.

Work Environment:

• Office-based role with frequent travel for property site visits and client meetings.
• Dynamic and fast-paced work environment requiring coordination with multiple stakeholders.

Salary & Benefits:

• Competitive salary based on experience and performance.
• Commission-based incentives and bonuses.
• Health and wellness benefits.
• Professional development and training opportunities.