Head Capability Development

Job Description

Role Summary We are looking for a dynamic and experienced Head of Technical Capability Building to design and lead a comprehensive skill development engine for our operations organisation. This role will be responsible for creating a structured, scalable, and business-aligned approach to building capability across three key pillars: Technical capability - mastering tools, platforms, automation Functional capability strengthening financial modelling, equity research, sector expertise Process capability improving SOP adherence, execution discipline, SLA and accuracy metrics This role will require this individual to set the vision, create the systems, and execute hands-onpartnering closely with stakeholders to embed learning. Location: Noida Reports to: Head of India Key Responsibilities 1. Build and Lead the Capability Strategy Develop the overall roadmap for technical, functional, and process capability building across the operations team. Establish role-specific learning paths (e.g., analyst, reviewer) that are tightly integrated with operational KPIs such as accuracy, turnaround time, SLA achievement etc. 2. Drive Functional and Domain Excellence Build capability in financial modelling, industry-specific KPIs, and equity research fundamentals. Partner with internal domain leaders to continuously refresh and deepen functional knowledge aligned to customer needs. 3. Strengthen Operational Process and SOP Adherence Institutionalize learning on standard operating procedures, quality checks, reviewer workflows, and handoff processes. Diagnose process gaps by analysing performance data and rework trends—then translate insights into targeted interventions. 4. Enable Platform and Tool Proficiency Ensure every analyst is proficient in using company's internal proprietary platforms and systems—translating product updates into easy-to-digest learning modules. Partner with Product and Engineering to anticipate change and proactively prepare teams for adoption. Create simulation-based learning environments where teams can practice updates without delivery risk. 5. Upskill in Automation and Efficiency Drive awareness and usage of automation tools, Excel shortcuts, scripting basics, macros, or workflow optimizations to enhance speed and reduce manual effort. Promote a problem-solving mindset—empowering analysts to think beyond execution and contribute to operational innovation. 6. Define and Measure Impact Create and track metrics to assess capability effectiveness, including Time to productivity, accuracy rates, SLA adherence, Platform adoption and efficiency improvements 7. Build and Scale a High-Impact Capability Team recruit and lead a high-performing team of technical trainers, and enablement specialists. Build a scalable infrastructure for delivery—including documentation, knowledge bases, learning portals, simulations, and role-based assessments. Qualifications 10+ years of experience in technical learning, operational enablement, or capability building in a KPO, GCC, equity research, or financial operations environment. Strong understanding of financial analysis, modelling workflows, reviewer dynamics, and SLA-driven delivery. Proven track record of building programs that deliver measurable improvements in accuracy, process efficiency, and functional confidence. Exceptional cross-functional collaboration and stakeholder alignment skills. Strategic thinker with hands-on execution mindset—can build systems and get into the details when needed. Interested candidates can share their cv at sanjana@beanhr.com