Job Purpose To lead and inspire the inside sales team in driving revenue growth by connecting with credit-eligible buyers across India. The role involves understanding customer needs, recommending solutions, managing the sales process, and optimizing the lead funnel. By leveraging technology, digital tools, and effective communication, this position focuses on expanding reach, fostering strong customer relationships, and maximizing growth through strategic cross-selling and upselling initiatives Key Accountabilities & Support Actions Team Leadership Lead, mentor, and develop the inside sales team to meet and exceed sales targets. Provide regular training, performance feedback, and professional development opportunities. Set clear goals, define key performance indicators (KPIs), and ensure the team effectively tracks progress towards objectives. Sales Strategy & Execution Develop and execute inside sales strategies to drive revenue growth. Collaborate with marketing and field sales teams to create effective lead generation and conversion campaigns. Monitor and analyze sales performance metrics to optimize processes and improve outcomes. Customer Engagement Build strong relationships with potential and existing customers to understand their needs and provide tailored solutions. Manage the sales pipeline efficiently and ensure timely follow-ups with prospects. Digital Effectiveness Implement and optimize sales tools, CRM systems, and digital processes to enhance team productivity. Stay updated on industry trends and competitor activities to adapt strategies accordingly. Reporting & Communication Prepare regular reports on team performance and present insights to senior management. Ensure effective communication across departments to align on customer needs and company goals. People Development Build, motivate, and mentor a high-performing team to achieve success across all functions.

Job Purpose: At Customer experience department, our aim is to provide superlative experience to all our customers (transacted or prospects) across all channels which will ensure better customer stickiness. In this department, as a Customer Champion, your job will be to provide AHAA EXPERIENCE to all our new and repeat customers. Role & responsibilities To oversee end-to-end customer journey with Pivot - right from onboarding to transaction. Be available for the customer as and when required.You will be the first point of contact (within Birla Pivot system) for the customer. To ensure you give an awesome first-time experience (AHAA MOMENT) to the customer by onboarding him/her smoothlyYou job will involve significant stakeholder management. You will be required to coordinate with external (customers and suppliers) as well as internal (CX, sales, category, logistics, credit, finance, product etc.) stakeholders on a daily basis.You will be the fall-back point of contact for the customers as and when they are facing challenges which are not being handled as per their expectations. In all such cases, to manage inbound customer queries with satisfactory resolution The job will also involve working on multiple systems like CRM tools, accounting books etc.You will regularly take feedback from the customers post order delivery/ long dormancy and pipe that in the system for continuous improvement Role KPIs Customer repeat purchase rateCustomer NPS scoreCustomer CSAT scoreProductivity (No. of customers managed per person)360 deg feedback score.Qualification: Bachelor's degree in engineering, Business, or related field. MBA is a plus.3+ years of experience in product management, with hands-on experience in warehousing modules or order management systems.Strong understanding of supply chain processes, inventory management, and finance controllership workflows.Proficiency in using product management tools like JIRA, Trello, or similar.Data-driven mindset with the ability to analyses metrics and derive actionable insights.Excellent communication, leadership, and organizational skills.Experience working in agile or scrum environments.Min. 2 years experience in the field of central operations/ customer service is a mustMin. 1 years experience of handling customers directly is a mustExperience in a B2B industry is a plusExperience in an ecommerce is a plusSkills: Must inherit CUSTOMER FIRST attitudeMust have complete ownership of tasks assigned Excellent communication and negotiation skillsShould be a hardworking individual who practices perseveranceA smart individual who has the ability to persuade other parties by putting forth relevant and relatable pointers.

Role & responsibilities Basic systemsMeeting bookingTravel booking through Calendar managementDetailed meeting notesPrepare AgendasPreferred candidate profile Experience : 2 yrs to 6 yrsAny Graduate

Key Skills and Responsibilities Strong Excel skills, including VBA expertise, and good presentation skills.Knowledge of Power BI as a userHigh adaptability to digital tools. Proficient in secondary researchCapable of coordinating with the team to gather data.Persistent in following up with team members, even in case of delayed responses.Available for 23 hours on Saturdays for report publication.Right attitude, good communication, and a determined approach.