HCLTech Walk-In Drive For OTC Collection & Dispute Management

HCLTech Walk-In Drive For OTC Collection & Dispute Management ( 2 -5 Years ) 17th to 20th Dec at Sholinganallur

Date

Experience

Time

Venue

No. 602/3/138, Special Economic Zone, Elcot-Sez, Medavakkam High Road, Sholinganallur, Chennai 600119

POC

OTC Collection

• Collection of all complex/high profile accounts in the portfolio following the defined collection strategy and accountability of aged receivables as per defined metrics/SLAs
• Implementation of service stops/ remove stops according to process.
• Review of UMCC and on account payments as per ICMP guidelines
• Identify the potential write-offs for clearing aged debts.
• Accountability for debt and cash targets achievement on a quarterly/monthly basis
• Timely and correct dunning process + handover of insolvent customers/ customers unwilling to pay to legal collections.
• Detection and help for process improvement opportunities for collection + system improvements.
• Where technical knowledge gaps have been identified through the review process, the job holder will work with the Administrators and the respective Team leader to aid in the closure of that gap.
• Responsible for new process implementation within the teams
• Ensure adherence to process and strategies that will allow best in class results in a controlled environment

OTC Dispute Management/Dispute Resolution

• Analyze recurring dispute trends and identify root causes.
• Collaborate with cross-functional teams to resolve medium-complexity disputes.
• Prepare and present dispute dashboards to stakeholders.
• Recommend process improvements to reduce dispute volume.
• Train new associates on dispute handling procedures.
• Ensure documentation is audit-ready and compliant.
• Monitor SLA adherence and flag delays.
• Support internal audits and compliance checks.
• Stakeholder Management Handle escalations and communicate with senior stakeholders.
• Advanced Reporting Build and interpret complex dispute metrics.
• Project Management Lead initiatives to reduce dispute cycle time.
• Compliance Expertise Navigate legal and regulatory frameworks.
• Mentorship Guide junior team members and review their work.
• Tool Proficiency Use ERP/CRM systems (e.g., SAP, Oracle) for dispute tracking.
• Change Management Support implementation of new policies or tools.
• Lead resolution of high-value or complex disputes.
• Act as a point of contact for escalations from analysts and associates.

Background, skills, experience, and qualifications: -

• A minimum of 2 years experience within an OTC Collections team (Required)
• Relevant Experience should be mandatory in OTC - DMS/ Dispute Management, Order management and Accounts receivables (Purchase order / Cash Application).
• Should have Finance background. Preferably B.com and MBA (Finance) graduates
• Excellent communication skill (Oral and written)
• Willing to work in Night shift

Role specific competencies and requirements: -

• Fluency in (English), both written and verbal.
• Results / Target driven.
• Self-motivated and willing to learn new skills.
• Commitment to developing oneself and desire to develop others.
• Good listening skills
• Team Player
• Ability to work on own initiative.
• Adaptable to a changing environment & flexible with regard to working patterns.
• Excellent Customer Care skills
• Leadership & People Management Skills

Note - Any collections experience with Voice can apply (Only immediate joiner and less than 15 Days can apply else do not apply please)