Hardware Support Engineer

Role & responsibilities

Interested in becoming part of a team revolutionizing the Medical Anatomy Study and science Practicals!

Cofounded by graduates from IIT KGP, DCE and IIM A, Immersive Labz works on cutting-edge medical technology specializing in creating immersive virtual reality experiences for medical professionals. Immersive Labz has been funded and backed by top Education Institute and other serial investors in India.

We have built Indias first human-size virtual human dissection table Cadaviz. It addresses the biggest challenge in medical education around human anatomy and dissection study due to cadaver shortage.

Product Video: https://youtu.be/kwUatnHPVzM

Responsibilities:

• Responsible for providing technical support to customers, troubleshooting technical issues, conducting repairs, identification of software and hardware problems with electronics and providing customer education.
• Coordination with contract manufacturer and third party support team.
• The candidate will be required to provide support for the companys product hardware installation, like preparing the product packing list, packaging, dispatch, delivery and installation.
• Required to do field visits for product testing at manufacturing site and customer locations. Ensure proper commissioning of systems at customer place.

Qualifications:

• ITI, Diploma, Bachelor's degree in Electrical Engineering, Computer Science or related field
• Familiarity with electronic device repair and refurbishment and basic use of electronic testing equipment
• Excellent problem-solving and analytical skills
• Ability to diagnose and repair electronic systems and equipment and identify hardware and software issues
• Good computer literacy. Basic knowledge to use Excel, Word, PowerPoint, etc.
• Strong communication and interpersonal skills and ability to work effectively in a team environment
• Able to multitask and prioritize work responsibilities in a fast-paced environment
• Previous experience in Technical Support, field support or Customer Service roles is preferred
• Experience with repairing electronic devices is a plus
• Familiarity with service training procedures and information systems is a plus