Hardware Support Engineer

Role & responsibilities

Immersive Labz is a leading global medical simulation and technology company.

Our flagship product, Cadaviz, is the most advanced virtual dissection table in the market - offering comprehensive content and a best-in-class user experience. Backed by strong after-sales support, Cadaviz is redefining medical training worldwide.

Headquartered in Pune, India, we operate across 7 countries through our installations and are the No. 1 player in 3 of them. We also have teams based in the USA, Europe, and India, enabling us to serve institutions, doctors and students effectively across regions.

Product Video: https://youtu.be/kwUatnHPVzM

Responsibilities:

• Responsible for providing technical support to customers, troubleshooting technical issues, conducting repairs, identification of software and hardware problems with electronics and providing customer education.
• Coordination with contract manufacturer and third party support team.
• The candidate will be required to provide support for the companys product hardware installation, like preparing the product packing list, packaging, dispatch, delivery and installation.
• Required to do field visits for product testing at manufacturing site and customer locations. Ensure proper commissioning of systems at customer place.

Qualifications:

• ITI, Diploma, Bachelor's degree in Electrical Engineering, Computer Science or related field
• Familiarity with electronic device repair and refurbishment and basic use of electronic testing equipment
• Excellent problem-solving and analytical skills
• Ability to diagnose and repair electronic systems and equipment and identify hardware and software issues
• Good computer literacy. Basic knowledge to use Excel, Word, PowerPoint, etc.
• Strong communication and interpersonal skills and ability to work effectively in a team environment
• Able to multitask and prioritize work responsibilities in a fast-paced environment
• Previous experience in Technical Support, field support or Customer Service roles is preferred
• Experience with repairing electronic devices is a plus
• Familiarity with service training procedures and information systems is a plus