Hardware and System Engineer

We are looking for a dedicated and detail-oriented Hardware & System Engineer to support day-to-day IT operations. The role involves handling system configuration, software installation, hardware troubleshooting, and user support across Windows, Ubuntu, and macOS environments. The ideal candidate should be hands-on with end-user device management, have a strong understanding of IT hardware, and be capable of providing prompt and reliable technical assistance.

Key Responsibilities:

System Setup & Configuration

● Install and configure laptops, desktops, and software as per company standards.

● Manage system images and ensure proper OS deployment for Windows, Ubuntu, and macOS.

● Perform routine system checks, updates, and maintenance to ensure smooth operation. Hardware & Peripheral Management

● Diagnose and resolve issues related to laptops, desktops, printers, scanners, and CCTV systems.

● Coordinate with vendors for hardware repairs, replacements, or AMC activities.

● Maintain records of all IT assets and ensure proper tagging and documentation.

● Support setup and maintenance of video conferencing systems and project hardware.

User Support & Troubleshooting

● Provide on-site and remote technical assistance to employees.

● Handle system-related issues, software errors, or connectivity problems quickly and efficiently.

● Support during events, client demos, or hardware setups when required.

Policy & Security Compliance

● Ensure all systems comply with company IT and security policies.

● Manage antivirus, updates, and endpoint protection as instructed by the IT security team.

● Follow proper process for software licensing, access control, and data handling.

Documentation & Coordination

● Maintain proper documentation of installations, configurations, and issue resolutions.

● Collaborate with the network and IT security teams for escalations or new deployments.

● Suggest improvements in system setup, performance, and user experience.

Required Skills & Experience:

● 2–3 years of hands-on experience in hardware and system administration.

● Proficiency in Windows, Ubuntu, and macOS installation and troubleshooting.

● Good knowledge of printers, scanners, CCTV, and other peripheral devices.

● Basic understanding of LAN/Wi-Fi configuration and IP setup.

● Strong problem-solving ability and communication skills.

● Willingness to travel when required for client or branch support.

Preferred Qualifications:

● Diploma or certification in Hardware & Networking (Jetking / CompTIA A+ / N+).

● Prior experience in a corporate IT support environment preferred.

Job Type: Full-time

Work Location: In person