Guest Service Officer

We are looking for a highly skilled and experienced Guest Service Officer to join our team on a Luxury Cruise Line. The ideal candidate will have 1-4 years of experience in the hospitality industry, preferably in hotels and restaurants.

• Provide exceptional guest service and ensure customer satisfaction.
• Manage front desk operations and handle guest inquiries professionally.
• Coordinate with other departments to resolve guest complaints and issues.
• Maintain accurate records of guest interactions and transactions.
• Develop and implement effective strategies to enhance guest experience.
• Collaborate with the team to achieve high levels of customer satisfaction.

• Proven experience in guest service or a related field.
• Excellent communication and interpersonal skills.
• Ability to work well under pressure and manage multiple tasks simultaneously.
• Strong problem-solving and analytical skills.
• Familiarity with luxury brands and high-end customer service standards.
• Ability to maintain confidentiality and handle sensitive information.