Guest Service Associate

Job Opening: Guest Relation Executive – Inej Executive Lounge, Mumbai

Company: Ten 11 Hospitality Pvt. Ltd.
Location: Mumbai – Inej Executive Lounge
Position: Guest Relation Executive (GRE)
Experience: 1–3 years
Industry Preference: Hospitality | Lounges | Hotels | Premium Dining | Airlines | Customer Service

Role Overview:

We are looking for a Guest Relation Executive (GRE) to be the face of our Inej Executive Lounge in Mumbai. The ideal candidate will provide a warm welcome, assist guests with their needs, and ensure a seamless hospitality experience that reflects our premium standards.

Key Responsibilities:

• Welcome and greet guests with a professional and friendly attitude
• Assist guests with lounge services, seating, and F&B guidance
• Handle check-in/check-out procedures for lounge access
• Manage guest queries, requests, and complaints with efficiency and empathy
• Coordinate with F&B, housekeeping, and operations teams to ensure smooth service
• Maintain guest records, prepare reports, and share feedback with management
• Ensure compliance with company service standards and hospitality protocols
• Support in promotional/marketing activities inside the lounge

Desired Candidate Profile:

• Graduate/Diploma in Hospitality, Hotel Management, or Customer Service
• 1–3 years of experience as GRE/front office/guest service in hospitality or aviation
• Excellent communication skills (English & Hindi; knowledge of Marathi preferred)
• Pleasant personality, well-groomed, and guest-oriented
• Strong interpersonal and problem-solving skills
• Ability to multitask in a high-paced lounge environment
• Flexible with shifts, weekends, and public holidays

Location: Mumbai – Inej Executive Lounge

Working Days: 6 Days a Week (Shift-Based)

Salary: Competitive + Incentives

Joining: Immediate Joiners Preferred

To Apply:

Send your CV to careers@ten11hospitality.com with the subject line “Application – Guest Relation Executive, Mumbai Lounge”
For queries, contact HR at 93110877

Job Types: Full-time, Permanent

Pay: ₹19,000.00 - ₹20,000.00 per month

Benefits:

• Flexible schedule
• Food provided
• Leave encashment
• Paid sick time
• Paid time off
• Provident Fund

Work Location: In person