Guest Service Associate

Guest Service Associate (GSA)

Job Description

About Délifrance:
Délifrance has over 40 years of experience, but the roots of the company began at the start of the 20th century with our affiliated company, Grands Moulins De Paris (GMP).
Founded in 1919 as a family business specializing in flour production, GMP is now the leading French miller and a key player in the European frozen bakery industry.

In 1929, The Great Mills of Paris opened the Ecole de Boulangerie et de Pâtisserie de Paris (EBP) — a prestigious school for aspiring bakers and pâtissiers.
In 1983, the first Délifrance stores opened in Amsterdam and Antwerp, quickly expanding across the world with 250+ stores in 18 countries, bringing an authentic taste of France everywhere we go.

Role Description

This is a full-time, on-site role for a Guest Service Associate (GSA) at Délifrance India, located in New Delhi.
The GSA will be responsible for providing exceptional guest service, ensuring smooth café operations, and maintaining a welcoming and hygienic environment. The ideal candidate will have a passion for hospitality and teamwork, ensuring every guest enjoys a truly delightful experience.

Key Responsibilities

• Greet and assist guests warmly, ensuring a positive dining experience.
• Take and process orders efficiently while maintaining accuracy.
• Operate the POS system and handle cash or card transactions responsibly.
• Prepare and serve beverages and bakery products as per brand standards.
• Maintain cleanliness and organization of the service area.
• Ensure compliance with food safety and hygiene protocols.
• Support the team in day-to-day operations and inventory management.
• Handle guest queries and complaints courteously and promptly.
• Work collaboratively with kitchen and service staff to ensure smooth operations.

Qualifications

• Minimum 1 year of experience in the hospitality or food service industry.
• Prior experience as a Guest Service Associate / Café Staff / Front-of-House team member preferred.
• Knowledge of coffee machines and beverage preparation is an advantage.
• Strong communication and interpersonal skills.
• Ability to work efficiently in a fast-paced environment.
• Attention to detail and commitment to quality service.
• A team player with a positive attitude and willingness to learn.
• Basic understanding of food safety and hygiene practices.
• High school diploma or equivalent qualification.

Job Location:

South Delhi (Candidates from Delhi highly preferred)

How to Apply:

Interested candidates can share their resume at [email protected]
Please include your current and expected CTC in the email.

URGENT HIRING – Join our team and be part of the French bakery experience!

Job Type: Full-time

Pay: ₹11,661.13 - ₹22,000.00 per month

Benefits:

• Food provided

Application Question(s):

• How many years of experience do you have and in which companies have you worked at?
• You can take orders and serve?
• Do you know how to make coffee?
• Current salary?
• Salary expected?
• When can you join?

Language:

• English (Required)

Location:

• New Delhi, Delhi (Required)

Work Location: In person