Guest Service Associate (GSA)

Key Responsibilities

1. GSA – Front Office (Reception)

• Welcome guests with warmth and professionalism.
• Assist with check-in, check-out, room assignments, and payments.
• Handle guest enquiries, complaints, and requests promptly.
• Manage phone calls, emails, and guest communication.
• Coordinate with Housekeeping and other departments for guest needs.
• Maintain accurate records in PMS (Opera/IDS/Fidelio).
• Process registrations, ID verification, and billing procedures.
• Provide hotel information, amenities, and local guidance.
• Ensure lobby cleanliness and guest comfort.

2. GSA – F&B Service (Restaurant / Banquets)Key Responsibilities

• Greet guests and escort them to tables.
• Present menus, take orders, and serve food & beverages.
• Ensure table setup, cleanliness, and service standards.
• Maintain knowledge of menu items, ingredients, and beverages.
• Handle billing and payment processing.
• Assist with buffet setup, clearing, and table turnover.
• Maintain hygiene and follow safety standards.
• Coordinate with kitchen staff for smooth service.

3. GSA – HousekeepingKey Responsibilities

• Clean and maintain guest rooms and public areas.
• Replenish linen, amenities, and supplies.
• Report maintenance issues to Engineering.
• Ensure rooms meet hotel hygiene and quality standards.
• Assist guests with requests such as laundry, extra amenities, etc.
• Follow safety, sanitation, and cleaning protocols.

Skills & Competencies

• Excellent communication and guest handling skills.
• Friendly, courteous, and service-oriented attitude.
• Basic computer knowledge (for Front Office).
• Good teamwork and multitasking ability.
• Attention to detail and grooming standards.

Qualifications & Experience

• Diploma in Hotel Management (preferred).
• 0–2 years of experience in hospitality (freshers welcome).
• Good English communication skills.

Job Types: Full-time, Permanent

Pay: ₹12,000.00 - ₹18,000.00 per month

Benefits:

• Food provided
• Paid time off

Ability to commute/relocate:

• Kollam, Kerala: Reliably commute or willing to relocate with an employer-provided relocation package (Preferred)

Application Question(s):

• Do you have any experience in Hotels or Resorts?
• How many years of experience do you have in Hotels or Resorts?

Location:

• Kollam, Kerala (Preferred)

Work Location: In person