Guest Service Associate - Front Office

Fairmont Hotels Resorts

0 - 2 years

2 - 4 Lacs

chennai

Posted:1 day ago| Platform:

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Skills Required

hospitality crisis management front office interpersonal skills front desk customer satisfaction hotel management billing guest service associate operations

Work Mode

Work from Office

Job Type

Full Time

Job Description

We are seeking a dedicated and customer-focused Guest Service Associate to join our Front Office team in Novotel Chennai Chamiers Road, India. As the first point of contact for our guests, you will play a crucial role in ensuring exceptional service and creating memorable experiences for all visitors to our hotel.

Greet and welcome guests upon arrival, providing a warm and professional first impression
Handle check-in and check-out procedures efficiently, ensuring all necessary information is accurately recorded
Respond promptly to guest inquiries, requests, and concerns, demonstrating a commitment to customer satisfaction
Coordinate with other departments to fulfill guest needs and resolve any issues that may arise
Manage reservations, room assignments, and billing processes using hotel management software
Maintain a clean and organized front desk area, ensuring all necessary materials are readily available
Assist with concierge services, providing information about local attractions, transportation, and dining options
Monitor guest accounts and handle financial transactions accurately
Participate in regular team meetings to discuss service improvements and operational updates
Ensure compliance with hotel policies, safety regulations, and security procedures
Assist in emergency situations and support the implementation of crisis management protocols when necessary

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