Guest Service Associate

Role Overview: As a member of the team, your primary responsibility will be to interact with guests in a friendly and welcoming manner. You will handle inquiries, address complaints promptly and professionally, and provide guests with information on the facility's services and local attractions. Additionally, you will be responsible for managing and modifying guest reservations, maintaining accurate records of guest interactions and transactions, ensuring the cleanliness and presentation of the lobby and guest areas, and collaborating with other departments to ensure a seamless guest experience. Key Responsibilities: - Greet guests warmly and handle inquiries and complaints promptly and professionally - Provide guests with information on the facility's services, local attractions, and other relevant details - Manage and modify guest reservations - Maintain accurate records of guest interactions and transactions - Ensure the lobby and other guest areas are clean and well-presented - Collaborate with other departments to ensure a seamless guest experience Qualifications Required: - Previous experience in a customer service role preferred - Excellent communication and interpersonal skills - Strong organizational skills and attention to detail - Ability to work well in a team environment - Knowledge of local attractions and services is a plus Please note that this is a full-time position with benefits including food provision, health insurance, and Provident Fund. The work location is in person.,