Job Description: You will be responsible for interacting with guests in a warm and friendly manner, handling inquiries, and resolving complaints promptly and professionally. Additionally, you will provide guests with information on the facility's services, local attractions, and other relevant details. Key Responsibilities: - Greet guests warmly and handle inquiries - Resolve guest complaints promptly and professionally - Provide information on services and local attractions - Manage and modify guest reservations - Maintain accurate records of guest interactions and transactions - Ensure the lobby and other guest areas are clean and well-presented - Collaborate with other departments to ensure a seamless guest experience Qualifications Required: - Excellent communication and customer service skills - Ability to handle complaints and difficult situations with professionalism - Strong organizational skills - Previous experience in a customer-facing role is preferred Note: The company provides benefits such as food, health insurance, and provident fund. The work location is in person.,

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Guest Service Associate