Guest Service Associate

Company Description

Avataara Resort & Spa is a serene escape nestled amidst lush greenery, where nature and tranquility harmoniously blend. Emphasizing sustainability and wellness, the resort offers guests a unique opportunity to immerse themselves in natural surroundings and embrace a peaceful retreat. With its commitment to comfort and eco-friendly practices, Avataara provides an unparalleled experience for those seeking relaxation and connection with nature. Located in Pernem, it is a destination designed for rejuvenation and mindful living.

Role Description

This is a full-time, on-site role for a Guest Service Associate, located in Pernem. The Guest Service Associate will be responsible for providing exceptional guest experiences by assisting with check-ins, reservations, and addressing guest inquiries. Duties will include ensuring guest satisfaction, handling requests efficiently, and delivering a seamless and personalized stay. Collaboration with other team members to maintain a pleasant and welcoming environment will be a key function of the role.

Qualifications

• Strong Guest Services, Guest Service, and Customer Service skills to ensure a positive and welcoming experience for all guests.
• Experience handling reservations and the ability to manage booking systems and inquiries accurately.
• Excellent Communication skills, with the ability to interact professionally and effectively with guests and team members.
• A friendly and attentive demeanor, with strong problem-solving skills and the ability to remain calm under pressure.
• Prior experience in hospitality or related fields is a strong advantage.