Guest Service Associate

We are looking for enthusiastic and customer-focused Service Associates to join our team at [Multiplex Name]. You will be responsible for delivering an exceptional guest experience through prompt service, maintaining cleanliness, and ensuring smooth F&B operations during showtimes.

Key Responsibilities:

• Greet guests warmly and guide them to their seats or designated areas
• Operate food & beverage counters – take orders, prepare and serve items (popcorn, drinks, snacks)
• Ensure hygiene and cleanliness standards are followed in all service areas
• Refill stock at counters and ensure readiness before peak showtimes
• Handle billing, POS machine operations, and basic cash/card transactions
• Assist customers with directions, show timings, or general inquiries
• Monitor auditorium entry during and before the show; check tickets
• Clear trays, cups, and garbage after shows; maintain cleanliness in public areas
• Escalate customer complaints or technical issues to the supervisor
• Support crowd control during rush hours and ensure smooth entry/exit

Requirements:

• 10th / 12th pass or higher (graduate preferred but not mandatory)
• 0–2 years of experience in hospitality, retail, or service roles
• Basic communication skills (Hindi, English; local language is a plus)
• Ability to work flexible shifts, weekends, and holidays
• Physically fit and able to stand for long durations
• Team player with a customer-first attitude

Working Hours:

• Rotational shifts (morning, afternoon, closing)
• 6-day working week; weekends are mandatory

Job Types: Full-time, Permanent, Fresher

Pay: ₹12,390.89 - ₹29,184.66 per month

Benefits:

• Food provided
• Health insurance
• Provident Fund

Work Location: In person

Speak with the employer
+91 6287275336