Guest Relations Supervisor

Ensure Members are properly greeted upon their arrival

• Check up on members bookings and ensure that tables are set before members’ arrival

• Manage the front desk by receiving incoming calls, greeting and attending to members

• Inform guests about the availability of tables and direct them to the tables

• Keep records of guests who visit the rooms

• Assist members with answers to queries, and offer solutions to issues within their capacity

• Collaborate with other staff and the management to ensure that members complaints are properly attended to in a timely manner

• Ensure that members make payment for services before they exit the rooms

• Keep clear records of down payments received and make detailed notes of balance payments

• Fill up report on members spending every night with details to recognize members behavior on spending and preferences

• Check Guest Relation’s emails and respond to them accordingly; draw the attention of management to certain mails when necessary

• Ensure all of the brodcast blast and personal chat delivered properly to the guests

• Communicate with other staff, such as informing details of members’ bookings, needs and complaints.

• Interacting with members

Job Requirements

• Minimum Diploma Degree from an academy. With Maximum age of 30 years old

• Minimum 3 year of experience in the same position

• Excellent communication skills in English, Telugu & Hindi

• Good knowledge of Microsoft Outlook, Word, Excel, Power Point

• Confident, has sense of leadership, detailed, dependable and hard worker

• Must have experience in hospitality industry

Job Type: Full-time

Pay: ₹12,377.75 - ₹29,180.15 per month

Benefits:

• Flexible schedule
• Food provided
• Health insurance
• Leave encashment
• Life insurance
• Paid sick time
• Paid time off
• Provident Fund

Experience:

• Hotel management: 1 year (Required)
• Guest relations: 1 year (Required)
• Guest services: 1 year (Required)
• Front desk: 1 year (Required)

Work Location: In person